Christmas message?

Well, here is the best shot at a Christmas message from Rockley - make of it what you like, but compare and contrast the following emails from 2 different owners about 2 different horses.  Both horses have (or had) asymmetric hooves and have had "issues" in the past. 

Email 1, from an owner whose horse who has not been trimmed for nearly 4 months although his hoof health has been carefully monitored.  He is in regular work.

"Big thumbs up from the physio, he's not 100% but she said he's like a completely different horse  -much better :-)  You'll probably find this funny, the physio said his feet weren't very pretty - I took it as a compliment."

The second email is from someone whose horses' hooves I used to look after but can't get to now.  Actually the horse she is talking about is one I never, ever trimmed, even though I saw him every 6 weeks, because he had compensations in his feet which were necessary in order for him to be comfortable and load evenly.  His owner often asked me if I should make his feet look "prettier" but each time I saw him we talked about his comfort levels, how he was moving and his improving capability on tough terrain and decided he did better left alone.

I handed the horses over to someone else nearly a year ago.

"When you came to see my boys, you never touched [him] but every time [???] has come he has been trimmed and gradually over time he has become more and more footsore, whereas before, he could walk over anything.   [???] is due to visit us soon and [his] front feet, as usual,  have worn on the outside but not on the inside.  My question is, should his feet be trimmed bearing in mind they are now so sore?"

What do you think?